Comments on: ★ Rethinking my Allegiance to Apple…

By: abelara

abelara — Fri, 25 Apr 2008 19:12:06 +0000

another option instead of Pro Care, is to simply sell and then upgrade machines once a year before the original warranty runs out. i’ve done this on my macbook. the price doesn’t depreciate that much from one year to the next. so instead of spending $1,000+ or $2,000+ (if you get the Pro) every 4 years or so. i just spend maybe $200-400 every year for those 4 years and always have the best model.

or it gets even cheaper if you buy from apple’s refurb site. you get the one generation behind models at a great discount. or sometimes even the current models a few months after their introduction.

in fact i plan to do this this summer. but i think i may be spending a little bit more because i’d like to make the jump from a macbook to a macbook pro.

alternatively, you may want to “wish” that something goes wrong in the next two months. it’s rumored that June 9th (keynote at WWDC) will roll out new MBP models. :-)

By: Pat

Pat — Fri, 25 Apr 2008 18:10:48 +0000

Todd, I hear ya. I use a Macbook Pro and LOVE it, although I’ve had to replace a battery and the screen in the first 6 months – about $800 in repairs. If I were spending my own money, I’m not sure that I’d do a MBP, as much as I like the machine.

Pro Care is a great plan – but it’s an additional expense, paid by the customer, to enable Apple’s Legendary Service, right?

I think the Genius Bar idea is really cool, but… the costs add up fast.

By: Apple

Apple — Fri, 25 Apr 2008 14:52:49 +0000

Todd,

We’re sorry to hear about your hardware failure. Thank you for your understanding. We truly believe we have the best software available and are always striving to have the highest quality of hardware to compliment it.

Pro Care might be a great option for you. It provides you with our highest level of service including yearly tune-ups, VIP Genius Bar status and part preference on repairs.

Thank you for choosing apple.

Best,

AppleCare Relations

By: Tim

Tim — Thu, 24 Apr 2008 15:24:41 +0000

That a girl, Todd. I knew there was a reason why I bought my Macbook – and it was because of people like you :)

By: D.G. Hollums

D.G. Hollums — Wed, 23 Apr 2008 21:45:50 +0000

I have had several problems with my Mac Book Pro’s hardware, but I will die with Apple, until something cooler comes out, heh heh.. just kidding!

By: Fred

Fred — Wed, 23 Apr 2008 17:22:37 +0000

Both of my kids have MacBook Pro and they have never had any problems at all. They’ve sold me. My next laptop is going to be a Mac.

By: Tim Etherington

Tim Etherington — Wed, 23 Apr 2008 16:33:24 +0000

I offer a hearty AMEN! in a deep, barrel-chested, full-throated, standing in the back of the sanctuary, hand in the air fashion.

I’ll take my borken Powerbook over my functional work provided Lenovo ThinkPad any time. Thanks.

By: Bruce Reyes-Chow

Bruce Reyes-Chow — Wed, 23 Apr 2008 16:03:31 +0000

So true. I now tell folks that even though the Mac was more expensive, if I paid myself minimum wage for all the hours I put in scanning, debugging and generally messing with my PC, it makes it more economical to buy a Mac. One blip versus a lifetime of pain! I’ll take the blip any day!